لهاية تغذية طعام للأطفال - عبوة من 2

Dear Customer,

Thank you so much for sharing your experience with us. We are truly delighted to hear that your little one eventually loved the product — that means the world to us!

We sincerely apologize for the delay in delivery. As your order included a personalized item, it required an additional 1–3 business days for customization before shipping, which may have contributed to the longer wait. We completely understand how frustrating it can be when a gift doesn't arrive in time, and we truly appreciate your patience.

Regarding the staining from pumpkin — this is actually a common characteristic of silicone material. Because silicone is naturally porous, vibrant foods like pumpkin, carrots, or tomato sauce can temporarily leave color traces. Rest assured, this does not affect the safety or functionality of the product.

Here are a few gentle cleaning tips that often help remove food stains:

Soak in hydrogen peroxide – Submerge the stained part in hydrogen peroxide for a few hours or overnight, then rinse thoroughly.

Baking soda paste – Make a paste with baking soda and water, apply it to the stained area, gently rub, let it sit for a while, then rinse.

Sunlight exposure – Placing silicone items in direct sunlight can naturally bleach out stains over time.

These methods are safe and have worked well for many of our customers.

If the stains persist or if you have any further questions, please don't hesitate to reach out. We're always here to help!

Thank you again for choosing Moonkie and for your understanding.

Warm regards,
Moonkie Customer Service Team

مرحباً عزيزتي،
شكراً جزيلاً على رسالتك. ممتازة.
يسعدنا جداً سماع أنكِ راضية عن منتجاتنا.
نقدّر دعمكِ وثقتكِ بعلامة Moonkie.

إذا كان لديكِ أي استفسار أو تحتاجين إلى مساعدة إضافية، لا تترددي في التواصل معنا في أي وقت.
نحن دائماً هنا من أجلكِ.

مع أطيب التحيات،
فريق خدمة عملاء Moonkie